FAQs – TeeCub

FAQs

I just ordered a shirt. When will it arrive?

All of our shirts are made to order, standard production and processing time is 7-10 business days. Once complete, you will receive an email with confirmation that your package has shipped.  Once we ship your order, it should get to you in a few days (United States) or a few weeks (everywhere else). If you're still not sure, send us an email to [email protected]

 

I ordered 2 items, why did I only receive one ? 

When you order multiple items at a time they will be sometimes be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!  However, if it has been longer than 7 business days since you received your first shirt, please email us with your order number at [email protected]

 

What does Being Processed mean?

We have received your order and are printing, quality checking and/or preparing your order for shipment. If your order has been processing for more than a few days, and you'd like to check on the status, send us an email to [email protected]

 

Oh no, I messed up my shipping address and/or shirt size! Can I change it?

If this happens to you, just email us as soon as you can and we will try to make adjustments to your order. However, we can't make any promises. All of our shirts are printed on demand so we usually start immediately after you order. If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you can't use.

 

What’s your refund/exchange policy?

If there’s something wrong with your order ( wrong shirt, defective product, etc.), return it to us unworn and unwashed within 15 days of delivery and we’ll be happy to issue a refund or replacement.

Exchanges are a little more difficult since we print close to exact quantities of what we need. We usually order a few extras, but they go fast. If you need an exchange, email us and we’ll see what we can do.

 

How are your shirts printed?

We use Screen and DTG printing. Direct to Garment (DTG) is a method where a printer directly applies the ink onto the t-shirt with inkjet technology. It involves a special printer, which prints the ink directly onto the garment in the desired design. DTG uses specialty inks, which are absorbed by the fibers of the garment.  Screen printing is a process where we create an actual screen of the design and push ink through the mesh to give you a crisp and clean looking print.

In both cases, we pride ourselves on high levels of quality control.  

 

Tell me more about your t-shirts.

We print on the finest, softest, comfiest tees made from 100% cotton: The T-shirt company Gildan Supplies us with almost all of our products.

Note: Please visit our FAQ's page to find answers to common questions asked by our customers, click here to go there now